REFUND & RETURN POLICY

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Returns must be initiated within 30 days from the date of delivery. Please note that custom or personalized items are non-returnable unless they arrive damaged or defective.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Certain items cannot be returned, including:

• Custom or personalized jewelry
• Gift cards
• Items purchased on sale
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

To request a refund, please send an email to support@redwinejewellry.com within the time frame specified in our policy. Make sure to include the following details:

• Your order number
• The reason for the return
• Photos and evidence if the item is damaged or incorrect
• Proof of payment

We recommend providing as much detail as possible to help us process your request efficiently.

If your request is approved, you will receive an email from us within 10 business days with detailed return instructions and a shipping label for the item to be refunded or exchanged. Please follow the instructions carefully to ensure a smooth return process.

Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that shipping costs are non-refundable.

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at support@redwinejewellry.com within 30 days of receiving your order.

If you receive a damaged or defective item, please contact us immediately at support@redwinejewellry.com. Include your order number, a description of the issue, and photos of the damaged product. We will work with you to resolve the issue as quickly as possible.

Only regular priced items may be refunded. Sale items cannot be refunded.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver once the return request is received and approved.

If you do not receive your refund within the 10 business days specified in our policy after completing the process, please follow these steps:

• Check Your Bank Account: Ensure that the refund hasn’t already been credited.
• Contact Your Credit Card Company: Refunds may take some time to be officially posted.
• Contact Your Bank: Processing times can vary, and it may take a few business days for the refund to appear.

If you’ve completed these steps and still haven’t received your refund, please contact us at support@redwinejewellry.com. We’ll be happy to assist you in resolving the issue.

You will be responsible for covering the return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

We’re here to help! If you have any questions, concerns, or need assistance with your order, please don’t hesitate to reach out to us.

You can contact us through the following channels:

• Email: support@redwinejewellry.com
• Phone: +39 334 860 2051 (available during business hours)

Our customer service team is available to assist you from Monday to Friday, 9 AM – 6 PM. We aim to respond to all inquiries within 24-48 hours.

Feel free to reach out — we’re always happy to assist!